Frequently Asked Questions
CE Queries
Please note that although some of the accreditations apply at an organisational level, they may not necessarily apply to all individual events.
Therefore, we ask you to check CE details within each individual event or product page to confirm which applies.
Our current accreditations include:
- ASWB (Association of Social Work Boards)
- NBCC (National Board for Certified Counselors)
- NYSED Social Work (New York State Education Departments’s State Board for Social Work)
- NYSED Psychology (New York State Education Department’s State Board for Psychology)
- NYSED Psychoanalysis (New York State Education Department’s State Board for Psychoanalysis)
These may apply to both our live events and recorded videos. But again, please check the individual product for final clarification.
As a reminder, our ‘Talks on Demand’ are viewable at any time, and in order to gain CE credits you will simply have to answer a related multiple choice questionnaire on the content covered in the talks.
Yes, but each individual may have a unique set of applicable accreditations. So please check the individual product page for final clarification.
Please contact us on support@conferonline.org for further information.
Yes, though it depends on the individual talk so we advise you to check the CE details for the particular event you are interested in.
CE Certification
This will be sent to you shortly after the live event, from our event managers.
Firstly, you are required to attend 100% of the live event. You will then be sent a link by our event manager within 24 hours after the live event so you can complete the session evaluation form. Once completed, you’ll then be able to download or have your individualised certificate.
- Firstly, double check your licensing requirement, and that the accreditations available for that event fit your state licensing requirements.
- Study the material or view the video, and check the quiz questions. Please note that quiz questions can be viewed in advance, so you can take notes as you view the course to save time when you finally submit.
- When you’ve finished viewing the content, follow the link on the course video page (or via your ‘My Account’ overview) to complete the multiple-choice quiz and evaluation.
- If you get over 75% correct answers, you can then download your individualised certificate, or have it emailed to you.
- If you received under 75%, you’ll be immediately notified. You will then have the opportunity to re-take the test up to 5 times.
- Please contact ‘support@confer.uk.com’ with any further queries.
Yes, you can. All of our post test quizzes are available as part of the main course fee and at no extra charge. These are all visible to you before you review the video or other materials.
We strongly recommend reviewing them in advance and printing out the questions so you can answer them ‘as you go along’.
In short, no. Though we try to get permission to record the vast majority of our talks, sometimes it isn’t possible but we do aim to record as much as is possible to add to our growing archive.
This information will be clearly marked on all our live events (where it’s a live interactive event only), but feel free to contact us for clarification.
No, the accreditations available for each product may be different.
This will be clearly marked under the ‘CE’ information header on the individual product page. We recommend double checking this in advance before you purchase. Please do contact us for any clarifications.
Live Webinars (using Zoom)
- Our webcasts are usually live events, filmed with professional cameras on-site as part of a face to face event that are broadcast through the Confer website using the YouTube streaming platform. Although we accept questions from viewers at home, these webcasts are slightly less interactive than a webinar session.
- Our webinars however, are more interactive and involve using 3rd party software (not directly accessed through our website). We are using Zoom software, where a group of attendees join the same ‘virtual room’ and can interact, talk, text chat and see each other (via webcam) where these options have been enabled.
- It’s worth noting we may restrict video interactions for our larger events (of 50+ attendees), to avoid distracting from the main speaker. However, we appreciate it helps to create a more engaging atmosphere, so we will encourage participation through the text chat and voice inputs wherever possible.
- For these larger events, we will likely use Zoom Webinar rather than Zoom Meetings. The general functionality will be exactly the same, with some restrictions on using video chat in particular (which can be problematic and distracting with a high number of attendees).
Confer are essentially hosting the event, and we have our own license.
Zoom is mostly device agnostic, which means it works well on a range of operating systems and devices. The general functionality (such as the mute / unmute function) will remain the same across different devices, but the layout on the screen may be slightly different for each individual. We’ll do our best to support everyone getting into Zoom), we may not be able to offer fully bespoke technical support. Feel free to contact us via support@confer.uk.com / 0207 535 7595 ahead of an event
We’ll also have technical support available on the day of the live event, to help with any troubleshooting and help make the experience as smooth as possible.
Having a microphone and a camera can help make the session more interactive and inviting to see everyone’s faces and hear each other’s voices. However, they are not absolutely necessary to participate in the events. Where the video interaction may be limited (with events of 60+ attendees) please note that the text chat and Q&A option will still be available for you to submit questions and comments.
When in the Zoom meeting, if you can’t see the chat window, when hovering over the main video, you should see a button at the bottom of the page that says ‘Chat’. Click this and the chat window will appear.
From within this newly opened window, at the bottom it will say ‘Type message here…’. Just above this field, it will say ‘To:’, and then say ‘Everybody’. This means that everybody in the chat window will see your message. If it does not say everybody, you can click on it and then select ‘Everybody’ from the list, or you can select another person to send a private message to. Then click where it says ‘Type message here…’, type your message and then hit enter.
(Image showing where the ‘Chat’ icon will appear)
(Image showing the text chat, which should appear in the bottom right of your screen)
A red “recording” button will appear at the top left of the screen.
For copyright reasons please do not record the seminar or discussion using your own devices.
Please note some photography and video recordings may be used by Confer (the event organizer) for the purposes of education and/or promoting its activities and may be published on its websites and circulated to the press and other social/media organizations for publication, transmission or broadcast.
The toolbar is always accessible but if you don’t set it to always show control bar, it will be hidden and you may need to locate again (usually by hovering your cursor at the bottom of the screen).
In most instances we’ll invite people to share questions using the ‘Q&A’ feature. Simply click the ‘Q&A’ icon at the bottom of your screen, type your question and press ‘Submit’. On occasion we’ll invite attendees to elaborate and talk through their question / comment. For this to happen the host / co-host will unmute you to allow you to talk. You can also use the ‘Chat’ feature, but for some this will only be used for comments or technical queries to allow us to better manage questions using the ‘Q&A’ feature.
Use Of Modules
365 days. If you want to continue to access the content after that date you would need to re-subscribe.
In order to do so you would need an institutional account or teaching license, which provides access to a group of people at a reduced fee per person.
No. That is not allowed within the terms and conditions of your contract with Confer.
Payment
Click the remove button in the payment page
Follow the link: BUY THIS MODULE. Next, select the option Institutional Account and follow the prompt ‘add to basket’. Update the quantity for one module per member of your group. We will then contact you to request their names and email addresses. Upon receipt of these we open an account for each person and supply them with a unique login password giving them complete access to the module for 365 days.
Insert 3 zeros (000)
Please clarify all attendee names and emails by sending an email with this information to support@conferonline.org
Talks On Demand
By selecting the ‘chapter’ icon within the video player (see image below) you will able to skip through our video content to a specific speaker or section of our recorded talks for your added convenience. More information can on how chapters work can be found here.
Disabilities
If you need special accommodations for your disability, please contact us at events@conferonline.org, or by telephone: (866) 987-1440. We will respond to inquiries within 72 hours.